Training FAQ

Deadlines, fees, liability
Registrations can be cancelled up to 5 business days before the scheduled training date (no matter how far in advance you register). For registrations cancelled later than this, the following cancellation fees apply: 50% of the session fee for cancellations up to 2 business days before the training date, and 100% of the session fee after that time.

Arendt reserves the right to postpone or cancel training sessions without liability. In such cases, participants will be notified at least 5 business days before the training date.

Substitution of one participant by another
It is permissible to substitute one participant for another provided that advance notification is given. This can be done up to 24 business hours before the relevant training date, by email to institute@arendt.com. No additional fees apply. We will confirm such changes via email.

If you prefer, you may also notify us by telephone on 00352 40 78 78 558.

We provide certificates of attendance at our training sessions, by email. Please note the following information about attendance:

• Our video-conferencing tool allows us to generate an attendance report following each live online session. For this reason, it is important that you connect using the link sent to you by email. Participants who merely dial in on a phone without using the appropriate link will not be counted as having completed the training session, and will therefore not receive any post-session material.
• For on-site training sessions, you will be asked to sign a printed attendance sheet.
• For a few of our topics, particularly those on AML-CTF, we inform you upon registration that you will need to complete a quiz within 1 month after the end of the session in order to retrieve your certificate from the digital platform.

Once you register for a session, a team member will send you a confirmation email within 2 business days. You do not need to print it out to show our reception team for on-site sessions. However, we do strongly encourage you to read it carefully, and to keep a copy for your records.

For details on data protection, please visit the relevant page of our website, which is updated by our DPO on a regular basis. Do not hesitate to email us with any further data protection questions.

At Arendt, we want you to feel welcome and to receive efficient assistance with any inquiries you may have. Here is some practical information to note when attending on-site sessions:

• There is a reception desk on the ground floor to welcome you. Please check in there when you arrive.
• Some training sessions are held on floor 1. This floor has its own reception desk, and our employees are happy to assist (by calling your taxi, refilling your coffee or tea, etc.).
• WiFi is available for our clients during their on-site visits.
• Snacks are provided for training sessions of more than 2 hours, and lunch is provided for full-day sessions (this is included in the training fee). If you have specific dietary requirements, please contact us. Hot and cold drinks are available throughout all sessions.

Such sessions combine the advantages of in-person and virtual learning.

For the open sessions listed on our training agenda we propose in some cases such a format and we mark them with a sticker accordingly. We remain available to provide further information and encourage generally to consider “on-site” attendance in the interest of ensuring a high level of exchange and interaction among all participants.

Also for custom sessions, a hybrid format can be provided.

We send invoices by email a few days after the training date (no pre-payment is required). We will also email you the training material (copy of the presentation) and your attendance certificate.
We would greatly appreciate if you would keep us informed of any change of company contact details such as the entity’s name or address.

For open sessions listed on our training agenda, we indicate the language of instruction in the session description. In most cases the session description is written in the language of instruction.

For customised sessions, you can choose between at least English or French for the spoken language of instruction. For many of them it is also possible to select German or Luxembourgish as the spoken language of instruction.

Note that in many cases, the written training material will be provided in English. This will always be specified in the training proposal for the customised programme.

41A, Avenue JF Kennedy L-2082 Luxembourg

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practical information

Our training sessions are interactive and include expert analysis of specific issues and practical implications deriving from the legal and regulatory framework. We place a special focus on interaction with the participants, as well as on question-and-answer opportunities.

Our pedagogical approach combines:

• Face-to-face, live digital, online, and blended learning modules
• Single programmes, learning journeys and certification
• One-on-one or group learning sessions
• Content tailored to your needs and the specificities of your organisation
• Multilingual training opportunities
• Customised digital training programme on-the-go

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You will receive the latest updates on our training topics as well as on other events (free webinars, art exhibitions at Arendt House, etc.). You can unsubscribe at any time by contacting unsubscribe@arendt.com

You can also follow us on LinkedIn.

We don’t have parking available in Arendt House for events and attendance to training sessions.

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practical information

We kindly ask participants to fill out a satisfaction survey following remote or on-site sessions. If you prefer, we would also be happy to schedule a call with you or receive your feedback by email.

Your feedback is greatly appreciated, and helps us to continuously improve quality and expand our existing portfolio and services.

Open sessions
For a few of our topics, particularly those on AML-CTF, we inform you upon registration that you will need to complete a quiz within 1 month after the end of the session in order to retrieve your certificate from the digital platform.

Customised sessions
We can of course include a quiz to test your participants’ understanding of a specific topic and to make the learning more impactful and sustainable.

Technical features
All our e-learning sessions are available on our secure e-learning platform or can be provided directly in SCORM format.

The platform and the sessions are mobile and tablet-friendly and work with both iOS and Android operating systems.

If you are interested in participating in a session, click the “book” button for the relevant session listed on our training agenda. You will be redirected to your inbox and a new email containing the registration form will be generated automatically. Please fill in the requested information, and don’t forget to include the billing details needed for the invoicing process.

Once you send your request, you will receive a confirmation email within 24 business hours.

For on-site sessions, we will send another email a few days ahead of the training date with practical information (reception service, parking facilities, catering).

For remote sessions, you will receive log-in details a few days ahead of the training date.

Open sessions
The fees per person (excl. VAT) are indicated in the description for each session on our training agenda.

Among our open sessions, some training series are eligible for a fee reduction when you book a set of sessions or the full programme. Look for this information on the digital training page.

Discounts

• Early bird registration – We apply a discount of 10% if we receive your registration at least 30 days prior to the training date.
• Multiple registrations – We apply a discount of 10% when you register 3 or 4 people for the same session.
• Pack of 5 passes for open session –  We charge a reduced price of €2,200 (excl. VAT) for a pack of 5 passes that can be used for 5 different open sessions of 3-4 hours each. In this case, we issue the invoice upon issuance of the passes. These passes are valid for 1 year from the date of issue.

Please note that discounts cannot be accumulated.

We are unable to offer recording services for the open sessions listed on our training agenda for reasons of data protection.

We are able to record customised sessions. Your will find more details in your training proposal.

For online sessions delivered live, you will receive an email containing the link for attendance and all the information you need to join the session, 4-5 business days before the training date.

WebEx is the preferred webinar tool used for remote delivery for the vast majority of our sessions. We encourage participants to have their IT department verify the compatibility of WebEx with their system in advance of the training date.

Our speakers belong to both our specialised and complementary teams and as such, cover all legal, regulatory, taxation and advisory aspects of doing business in Luxembourg. Each one of them provides daily advice to clients in their specific area of expertise, and enriches the course curriculum with subject matter of immediate relevance.

For open sessions listed on our training agenda, the speakers’ names will be indicated in the training description.

For customised sessions, the speakers’ names are indicated in the training proposal.