We would like to draw your attention to the fact that section 2 of CSSF Regulation No. 13-02 relating to the out-of-court resolution of complaints will enter into force on 1 July 2014, the other sections having already entered into force at the beginning of the year. As a reminder, this regulation aims at facilitating the resolution of complaints against professionals without judicial proceedings. In this respect, Section 2 adds requirements to the current regulatory framework regarding the complaint management policy and process of these professionals, including in relation to the communication with the complainants and with the CSSF. Please contact us should you require any further information.

Contacts

Claude Kremer

Claude Kremer is a Founding Partner of Arendt & Medernach. His whole professional career has been devoted to the global fund and asset management industry advising clients on the setting up of Luxembourg investment and pension funds and providing legal support to asset managers, depositaries and other asset servicers with regard to the structuring and development of their businesses in Luxembourg. Claude currently serves as a member of the Board of Directors of the International Investment Funds Association (IIFA). From June 2011 to June 2013, Claude served as president of the European Fund and Asset Management Association (EFAMA). From May 2007 to June 2011, he was chairman of the Associati...

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