Business support

Chief Operating Office

Investing in the future through transformational change

Operations & Transformation

A transformation agenda is an investment in the future. For Arendt, it is vital to manage this professionally, given the strategic, economic and organisational stakes for the firm. The significant constraints stemming from its wide-ranging scope and multiple players make a transformation programme highly complex and cross-cutting, requiring management to match.

The mission of Arendt’s dedicated Operations & Transformation department is to implement mechanisms to ensure the firm’s transformation programmes are a success. The department works on a range of intra- and inter-departmental operational projects to improve management techniques and induce dynamic change within the firm’s management culture by:

  • Leading transformation and operational changes within business and support teams, and ensuring that resources are mobilised effectively to achieve the programmes’ objectives
  • Connecting business and support service action plans to ensure that all practice areas and business services are moving in the same direction
  • Facilitating the establishment of practice area operational action plans and integrating transformation into the firm’s business vision to clarify the meaning and purpose of all its processes
  • Spearheading digitalisation efforts using a multi-year roadmap

Chief Information Security Office

Technology & Innovation

Addressing technological challenges, from data security to AI.

The Technology & Innovation department is responsible for driving Arendt’s technology-related transformation and development, and provides ongoing support for the firm’s business units and services.

As business enablers, our Technology & Innovation team focuses on:

  • Collaboration and mobility for operational efficiency
  • Multi-cloud approach to sustain a robust, flexible and resilient technology environment
  • Big data to shape strategic and tactical decisions
  • Machine learning and artificial intelligence to drive automation and efficiency
  • Enhancing digital literacy

Business Units Operational Management

Facilities & Logistics

Producing excellent work requires the right tools and the optimum physical environment. The aim of our Facilities & Logistics team is to provide the best possible working environment for both members of staff and our clients. This means continuously adapting the installations and equipment within Arendt’s buildings to provide a comfortable, efficient environment offering peace of mind and ease of concentration for everyone working there, enabling them to work and collaborate more effectively.

The primary objective of the team is to ensure the well-being and security of everyone working on our premises, whether Arendt employees or clients.

The team is in charge of buildings, ensuring the efficiency and durability of their equipment; logistics, as the central provider to our premises and related services; and hospitality for internal and external clients.

Our approach, putting our expertise at the service of the entire staff through a centralised platform, enables us to deliver solutions tailored to every challenge and react swiftly but cost-effectively to any issues that arise.

Chief Product & Chief Project Office

Our Chief Product & Chief Project Office teams are in charge of managing the firm’s cross-functional projects. To ensure a seamless working environment in all areas, the team centralises the management of our various internal projects, ensuring that projects and any changes to them are in line with Arendt’s overall strategy and business needs, and co-ordinating the implementation of solutions to improve continuously the services we provide to our clients.

The team is also responsible for the implementation and ongoing enhancement of business applications, including practice management, customer relationship management, document management systems and other platforms.

The key objectives of these teams are to:

  • Manage the portfolio of applications with a product approach
  • Prioritise and deliver projects according to the firm strategy
  • Analyse business needs, identify possible solutions and facilitate decision-making
  • Co-ordinate all activities in connection with the implementation of business applications and any necessary enhancements

Business Continuity Management

The Business Continuity Management (BCM) function is responsible for developing, maintaining and testing Arendt’s BCM programme. The team supports all business plan activities necessary to enable the organisation to manage a crisis event, as well as meet compliance requirements for business continuity planning.
The team’s primary functions are to identify, document and test business needs against the firm’s infrastructure, build and maintain policies and produce Business Impact Analysis (BIA).