Complaint handling by professionals – Newsflash – 27.06.2014

We would like to draw your attention to the fact that section 2 of CSSF Regulation No. 13-02 relating to the out-of-court resolution of complaints will enter into force on 1 July 2014, the other sections having already entered into force at the beginning of the year. As a reminder, this regulation aims at facilitating the resolution of complaints against professionals without judicial proceedings. In this respect, Section 2 adds requirements to the current regulatory framework regarding the complaint management policy and process of these professionals, including in relation to the communication with the complainants and with the CSSF. Please contact us should you require any further information.