Planning, Operations & Performance

We provide services in Planning & Budgeting, Performance Measurement, Cost Management and Process Improvement

An organisation should deliver according to its Planning & Budgeting and justify its performance on a regular basis. The key to running operations efficiently or launching a new project is to plan for all steps, anticipate any risks or constraints and engage the right people across the organisation. Implementing a zero-based budgeting approach or taking into account new parameters such as externalities (environmental/socially-based) can improve the organisation’s overall efficiency and agility.

To assess if your decisions have been implemented according to plan, Performance Measurement is a necessary but often misapplied step. Our advisors help assess the robustness of your key performance indicators. Interdependently with our solution Sustainable Value Creation, we also measure performance relative to operational levers (revenue, cost, fixed assets, human resources, brand image or external value streams).

An organisation’s success depends, among other things, on its capacity to use financial resources efficiently. This entails the implementation of a structured and continuous Cost Management policy. Our experts help you reconstruct or devise your cost management policy, via the implementation of analytical cost accounting and reporting policies or cost optimisation policies at all levels of the organisation.

We apply an End-2-End approach to assess and implement Process Improvement. We assist in the daily management and continuous optimisation of your operations applying techniques combining organisational and process design, lean management and the interdependencies applied in Enterprise Resource Planning programmes. Starting with quick wins, we set up the path for structural change, involving people, processes, systems and stakeholders, including corporate and legal compliance.

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Denis Costermans

Denis Costermans is a Lead Advisor at Arendt Regulatory & Consulting. He is in charge of the business advisory services to the banking sector, with a long experience in the industry. Denis joined Arendt after 20 years in Big4 and management consulting firms, leading or delivering Strategy and Operations services. Throughout his career, Denis acted as advisor to decision makers and senior executives in small to large organisations. He is competent in several areas of the financial industry, with a focus on Private Banking, advising clients in the main financial places, in Luxembourg and abroad. In particular, he is experienced in market analysis and strategy (repositioning, market entry, oppo...

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