IT Applications - Call desk agent

Arendt Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF – Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”).

Arendt Services offers a wide range of services, such as domiciliation, corporate secretarial and accounting services, fund services, directorship of companies, tax-compliance services and assistance in the winding-up of companies

To be based in our Luxembourg office, we are looking for a:

IT Applications - Call desk agent (m/f)

Your role:

  • You will be in charge of providing the clients & external parties best in class support for client facing applications (Portal, Virtual Data room, Processes, etc)
  • You will become an expert of technology tools and manage external user access administration
  • You will manage and follow up request tickets up to resolution and client satisfaction
  • You will be responsible to provide clients with a unique top level experience with our collaborative applications;
  • You will work on polishing our procedures to formalise all actions;
  • You will build KPIs and related reporting to ensure that we monitor SLAs.

Your profile:

  • You have a professional experience of at least 5 to 10 years in a similar environment especially clients applications support with a direct contact with clients & external parties
  • You have strong knowledge of support duties for portals and virtual data rooms
  • You are experienced in answering client calls and provide answers
  • You can quickly familiarize and learn features of technology tool as an expert
  • You want to make of any client contact an opportunity to impress;
  • You are fluent in English and French. German would be an advantage;
  • You are able to prioritize important workload and manage several processes;
  • You are dynamic and proactive.
  • You display a positive and enthusiastic attitude.

We offer:

  • An entrepreneurial working environment giving priority to team work;
  • A great opportunity to join a fast growing company;
  • A multicultural environment where we promote diversity, talent & ideas;
  • The ability to work and interact with a wide variety of specialists;
  • Internal trainings and career development.

If you are interested in this job opportunity, we are looking forward to receiving your application.  
All applications will be treated confidentially.